Frequently Asked Questions
All answers to your questions
All answers to your questions
about 75db, right here
Withdrawals, account management, support, and VIP benefits — detailed answers to the most important 75db questions, all in one place.
Every day, thousands of Bangladeshi players enjoy casino games, slots, and cricket betting on 75db. While playing, various questions can come to mind — when can I withdraw, what do I do if I forget my password, how do I get VIP cashback. This page is built to provide straightforward and honest answers to the most common questions from all those areas. Questions are organized by category so you can find the information you need quickly.
Cash Withdrawals
At 75db, withdrawal requests are usually approved within 15 minutes to 2 hours. Funds sent via bKash, Nagad, Rocket, and Upay generally arrive the fastest. Bank transfers may sometimes take a little longer. If the money has not arrived after 2 hours, contact the support team via live chat — they will assist you right away.
Yes, 75db's withdrawal service runs 24 hours a day, 7 days a week. Requests submitted at night or on holidays are processed within the same timeframe (15 minutes to 2 hours). There is no need to wait for a specific time to make a withdrawal.
For security and fraud prevention reasons, 75db only approves withdrawals to a wallet or bank account registered in the account holder's own name. This means your bKash, Nagad, Rocket, or Upay number and bank account must match the name on your 75db profile. Sending funds to someone else's wallet is not possible.
The minimum withdrawal amount at 75db is ৳1,000. Withdrawal requests below this amount cannot be submitted. However, the minimum deposit amount is just ৳100, through any payment method.
Yes, it is normal for a request to remain in "Pending" status for some time after submission. During this period, you can assume that processing is underway. The transaction should be completed within 15 minutes to 2 hours. If it remains pending beyond that, send a message to 24/7 live chat support with your request details — the issue will be resolved quickly.
Member Account
Use the "Forgot your password?" option on the login page. Enter your registered email or phone number and instructions to reset your password will be sent to you. If you have trouble with that method, contact live chat support directly and have the information needed to verify your account ready. For your security, never share your password with anyone.
To update personal information, log in and go to the Account Settings section. Changing certain details (such as your name or date of birth) may require identity verification. In that case, contact the support team and explain the reason for your change — they will assist you.
First, make sure you are entering your username and password correctly — they are case-sensitive. Try clearing your browser cache or cookies and attempt again. Multiple failed attempts may cause your account to be temporarily locked. If that happens, send a message to 24/7 live chat or email [email protected] — the support team will help you regain access quickly.
Usernames must generally consist of English letters and numbers, and once set, they cannot easily be changed. Passwords should be at least 8 characters long, and using a mix of uppercase and lowercase letters, numbers, and special characters will keep your account more secure. Avoid easily guessable passwords (such as 123456).
No, each person is only permitted one account at 75db. Having multiple accounts under the same person may be considered bonus abuse and both accounts may be suspended. If you have a problem with your existing account, contact support rather than opening a new one.
Support Questions
75db's support team provides assistance in both Bengali and English. Bengali-language service is available specifically to accommodate Bangladeshi players. You can ask questions and receive answers in your native language without any difficulty.
Having the following information ready before messaging support helps resolve issues faster: your username or registered email, a detailed description of the problem, the relevant transaction ID or amount (if the issue is finance-related), and the approximate time the problem occurred. With these details, a support agent can provide a solution in much less time.
There are two ways to reach 75db support. The first is live chat — log in to the website and speak in real time directly; this is the fastest method. The second is email — write to [email protected]. Email is more suitable for complex matters or when documents need to be sent. Bengali-language service is available through both channels.
75db's support service is available 24 hours a day, 7 days a week. Whether it is night, a holiday, or a special occasion — you can seek help via live chat or email at any time. Do not face a problem alone; reach out to support right away.
After sending an email to [email protected], you will usually receive an automatic acknowledgement message. If you do not receive a confirmation or get no response after a long time, let the live chat team know directly that you sent an email — an agent can check the account and confirm the matter.
VIP & Cashback
75db has four VIP levels in total. At the Bronze level, you can receive up to 0.4% weekly cashback. At the Silver level, this increases to 0.8%. At the Gold level it is 1.1%, and at the highest Platinum level, up to 1.5% weekly cashback is available. The more active you are, the higher the level you can reach.
To advance to a higher VIP level, you need to play games on 75db regularly and actively. Placing more bets and staying consistently active on the platform increases your progress and creates the opportunity to move up to the next level. To learn about specific turnover thresholds, check the VIP section of your account or speak with the support team.
Each week, cashback is calculated based on your betting activity. At the rate determined by your VIP level (from 0.4% for Bronze to 1.5% for Platinum), cashback is credited to your account at the end of each week. The credited cashback can be used directly in games. Check the Promotions section of your account for exact figures.
In addition to cashback, higher-tier VIP members receive priority access to special promotions and offers. Players at the Platinum and Gold levels may have access to a dedicated account manager, providing a far more personalized experience compared to regular members. There are also benefits such as priority processing for withdrawals and invitations to special events.
If regular activity is not maintained, your VIP level may change. Staying active as a player on the platform is important to retain your level. To see details about your current level and progress, check the VIP dashboard in your account or speak with support via live chat.
Still have questions?
If the answers above did not resolve your issue, 75db's support team is always ready. Chat in Bengali and get a fast resolution.
Live Chat
24/7 real-time assistance — in Bengali and English
Email Support
[email protected] — for detailed issue reports